Exceptionally supportive and quality implementation
"Our experience with Novocy was brilliant. The guidance and support we received from Tia was above and beyond. She ensured she fully understood how our business operated first befo...
"Our experience with Novocy was brilliant. The guidance and support we received from Tia was above and beyond. She ensured she fully understood how our business operated first before designing HubSpot to meet all of our needs. She went the extra mile to implement changes that required design rewrites due to our changed requirements. Tia made the changes with a smile and a can-do attitude. We are set to start using HubSpot, and we hope it takes us to a higher level of customer engagement."
Harrison has been extremely helpful
"Working with Harrison has been very good. He has been supporting us with implementation and has been extremely helpful from the start - responding quickly to any questions we have...
"Working with Harrison has been very good. He has been supporting us with implementation and has been extremely helpful from the start - responding quickly to any questions we have and always making time to hop on a call. We're looking forward to finishing the project."
Harrison was amazing
"Working with Harrison throughout the Novocy onboarding programme has been brilliant. From day one, he brought loads of energy, enthusiasm, calmness and positivity to every session...
"Working with Harrison throughout the Novocy onboarding programme has been brilliant. From day one, he brought loads of energy, enthusiasm, calmness and positivity to every session. He has a real talent for making learning enjoyable, even when covering more complex topics, and always kept us engaged with practical examples, great conversations, and plenty of encouragement along the way. What we appreciated most was how approachable Harrison was. No question ever felt like a silly question, and he always took the time to explain things calmly, clearly and make sure everyone was comfortable and confident before moving on. His patience and sense of humour made the whole experience much more enjoyable. Harrison genuinely cared about helping us get the most out of the programme and went above and beyond to support our development. His enthusiasm was infectious, and he created a really positive learning environment where everyone felt motivated to get involved. The MAKE IT London team has learned a huge amount thanks to Harrison, and it's been an absolute pleasure working with him. He's a fantastic trainer, a great guy, and a real credit to Novocy."
A pleasure to work with Novocy who are finally helping to deliver the HubSpot potential
"The past few months working with Morgan and the Novocy team have been nothing short of revolutionary for our business. We came to them after a difficult experience with a previous...
"The past few months working with Morgan and the Novocy team have been nothing short of revolutionary for our business. We came to them after a difficult experience with a previous HubSpot partner that left us with a system that simply wasn't fit for purpose. In hindsight, we didn't even realise how much functionality hadn't been properly thought through or built until Novocy stepped in. Novocy has helped us move forward in leaps and bounds, finally helping us to turn HubSpot into the software powerhouse we were originally promised. Our approach was two-phased: first, they solved our immediate issues so we could survive our busiest season; then, they began the work to redesign and build HubSpot for the future. By accurately diagnosing our core issues and implementing quick fixes to maximise utility for January, they directly helped us break our all-time business records. More recently, we have worked together to properly design and build out the system, and we are currently in the implementation phase. Throughout the process, Morgan has been a true professional—calm, insightful, and a genuine pleasure to collaborate with. He has gone above and beyond, personally helping me launch HubSpot with the team, leading training sessions, and patiently answering every question or issue raised by the NITGB team. In a word, he has been excellent. While we are still in the final stages of full implementation, the output so far has been incredibly positive. It has completely shifted our perspective on what is possible for our business through software and technology. The most critical phase is yet to come, but based on the results so far, I am fully confident that this project will be a resounding success, and I look forward to continuing our partnership as we grow and scale."
Seamless HubSpot CRM setup across multiple brands
"Sam and the Novocy team have been instrumental in helping us set up our new CRM in HubSpot across three different brands. From onboarding and implementation to knowledge base deve...
"Sam and the Novocy team have been instrumental in helping us set up our new CRM in HubSpot across three different brands. From onboarding and implementation to knowledge base development and support training, everything was handled thoughtfully and efficiently. Sam took the time to understand our processes, adapted HubSpot to fit our needs (not the other way around), and made a complex multi-brand setup feel manageable. Communication was clear, timelines were met, and we always felt supported throughout the process. Highly recommend working with Sam and the Novocvy team."
Outstanding support with a personal touch
"We had an excellent experience working with Novocy as our CRM implementation partner. As a small agency, they truly went above and beyond—putting in extra time to fine-tune everyt...
"We had an excellent experience working with Novocy as our CRM implementation partner. As a small agency, they truly went above and beyond—putting in extra time to fine-tune everything and tailor the setup exactly to how we wanted it. From CRM implementation and migration to HubSpot onboarding, custom API integrations, and sales enablement, their attention to detail and flexibility really stood out. They felt like a true extension of our team, and the end result exceeded our expectations. Highly recommend them as a potential partner!"
HubSpot Revamp: Good People, Expert Knowledge
"Novocy have led our HubSpot rework and supported on integrations with PandaDoc and Business Central, and the quality of delivery has been spot on. We worked closely with Sam throu...
"Novocy have led our HubSpot rework and supported on integrations with PandaDoc and Business Central, and the quality of delivery has been spot on. We worked closely with Sam throughout and the experience has been consistently strong. Sam has an unusually deep understanding of HubSpot, and a very clear instinct for how systems should be designed to actually work in practice. He’s sharp on detail, strong on best practice, and able to translate real-world requirements into clean, usable solutions without over engineering. Even when we throw last-minute changes or complete pivots into the mix, he stays calm and always solutions-focused. Communication is straightforward, very collaborative and refreshingly human, which makes complex work feel far less painful than it usually is. If you want someone who genuinely knows HubSpot inside out and is easy, occasionally even enjoyable, to work with while doing it properly, Novocy are an easy recommendation."
Exceptional HubSpot CRM Implementation and Ongoing Support
"We engaged Novocy in August 2025 to support the implementation of HubSpot across our Sales, Customer Service and Marketing hubs. This was our first CRM system, so choosing the rig...
"We engaged Novocy in August 2025 to support the implementation of HubSpot across our Sales, Customer Service and Marketing hubs. This was our first CRM system, so choosing the right partner was critical. From the outset, Huw and the team demonstrated a strong understanding of HubSpot and the practical realities of implementing a CRM within a growing organisation. Their approach was structured, pragmatic and focused on adoption and outcomes, not just configuration. A particular mention must go to Jack, who has been pivotal in getting us fully up and running, supported closely by Cara. Together, they led the hands-on setup, delivered training across the business, and ensured our teams understood not just how to use HubSpot, but how to get real value from it day to day. Their ability to translate complex functionality into clear, usable workflows made a significant difference to adoption. They also handled the integration of our Magento website into HubSpot, which can be complex, and made the entire process feel straightforward and well controlled. The integration now supports our sales, marketing and customer service activity in a way that is both reliable and scalable. Novocy have remained actively engaged throughout, responsive when needed, and genuinely invested in the success of the implementation. As a result, we now have a CRM that is fully embedded across the business and supports how we actually operate. I would have no hesitation in recommending Novocy to any organisation looking to implement HubSpot."
Great Experience
"Have worked with Novocy on multiple projects and have always found them to be flexible and resourceful at fulfilling our aim. They provide helpful insight and clear knowledge acro...
"Have worked with Novocy on multiple projects and have always found them to be flexible and resourceful at fulfilling our aim. They provide helpful insight and clear knowledge across a variety of integrations and crm functions and have been an asset to us as we look to build on systems and develop further."
Novocy 5*
"Working with Novocy has been a great experience from day one. They handled our CRM implementation end-to-end with real professionalism and took the time to develop a deep understa...
"Working with Novocy has been a great experience from day one. They handled our CRM implementation end-to-end with real professionalism and took the time to develop a deep understanding of our complex setup. Whenever we needed help - whether it was upskilling, ad-hoc questions, or unexpected issues - they were always there with support. The result is a system that fits our business and we're genuinely pleased with the outcome, as well as excited to continue building our partnership with them."
A team you can rely on
"We're currently in the thick of the HubSpot integration, and I'm thrilled with the service we've received so far. Both Jack and Huw have been with us, as part of the team, every s...
"We're currently in the thick of the HubSpot integration, and I'm thrilled with the service we've received so far. Both Jack and Huw have been with us, as part of the team, every step of the way and have made the onboarding process simple and easy to manage. A move to another platform is always fraught with issues and thus far, the team has learnt all about us and how we operate, building something bespoke and useable."
Pleasure to work with
"I've been working with Novocy on several HubSpot projects, and I can't speak highly enough of the experience. Jack has been my main point of contact, and his technical knowledge a...
"I've been working with Novocy on several HubSpot projects, and I can't speak highly enough of the experience. Jack has been my main point of contact, and his technical knowledge and responsiveness have been outstanding throughout. Our engagement has centred on some fairly complex work – API integrations, custom workflow automation, and checkout functionality. Jack has navigated our often challenging and complex requirements with patience and expertise. He takes the time to understand what you're actually trying to achieve, not just what you're asking for, which makes a real difference. The communication received is clear and jargon-free where needed, and they are equally comfortable diving into technical detail. When issues have arisen, Novocy have been proactive in identifying solutions rather than just flagging problems. If you're looking for a HubSpot partner who can handle the more technical side of the platform, particularly around integrations and workflow automation, I recommend getting in touch with Novocy."
A Trusted Extension of our Team
"We’ve worked with Novocy as our HubSpot partner for some time now, and they’ve become a trusted extension of our team. Transparent, commercially minded, and never afraid to challe...
"We’ve worked with Novocy as our HubSpot partner for some time now, and they’ve become a trusted extension of our team. Transparent, commercially minded, and never afraid to challenge the status quo, they’ve helped us evolve our CRM into a smarter, more strategic growth tool. Their partnership has been instrumental in driving efficiency and meaningful results across the business."
Exceptional Customer Service
"I have worked with Sam at Novocy for nearly two years, and he has consistently delivered exceptional customer service. No question is ever too small, and he is always available to...
"I have worked with Sam at Novocy for nearly two years, and he has consistently delivered exceptional customer service. No question is ever too small, and he is always available to assist with dashboard support, marketing list setup, integration queries, and much more. His reliability and expertise make him a valuable partner to work with."
Highly Recommend Novocy!
"I have been very impressed with the Novocy team, as they guide us through our HubSpot implementation. This was our team's first experience with a CRM, and Novocy has guided us thr...
"I have been very impressed with the Novocy team, as they guide us through our HubSpot implementation. This was our team's first experience with a CRM, and Novocy has guided us through this cultural and technological change with professionalism and care. Our many questions are always thoughtfully answered, and Sam has made sure he understands the specific details of our company so that HubSpot can be designed in the most meaningful way for us. Very happy overall and looking forward to future projects together."
Exceptional Support That Feels Like Part of Our Team
"Exceptionally positive experience. The team quickly understood our business and demonstrated how HubSpot can be leveraged and scaled to enhance customer engagement, improve staff ...
"Exceptionally positive experience. The team quickly understood our business and demonstrated how HubSpot can be leveraged and scaled to enhance customer engagement, improve staff satisfaction, and support our commercial objectives. Their communication is outstanding, and they truly feel like an extension of our own team."
Exceptional CRM Implementation Support from Novocy
"We’ve gotten to know Novocy over the past couple of months, after the business decided to move forward with a HubSpot CRM implementation. The experience has been excellent from th...
"We’ve gotten to know Novocy over the past couple of months, after the business decided to move forward with a HubSpot CRM implementation. The experience has been excellent from the start. The whole team, and especially Sam, has been an absolute star: communicating with us regularly, guiding us clearly through each stage, and making sure we fully understand the process and get the best service possible. Their support has made the integration smooth, efficient, and genuinely enjoyable. Highly recommended."
We've kept Novocy on with a Retainer
"We partnered with Novocy to completely reimplement and optimise our HubSpot setup, and the impact has been outstanding. They worked closely with all of our internal stakeholders t...
"We partnered with Novocy to completely reimplement and optimise our HubSpot setup, and the impact has been outstanding. They worked closely with all of our internal stakeholders to map out every key process, clearly define value, and build a streamlined system that supports both marketing and sales through the buyer journey. Thanks to their work, we now have complete visibility over our leads, from generation through to acquisition, along with transparent, reliable reporting that the whole business can trust. Their expertise has not only improved our workflows but has also helped us get far more out of our CRM and data than we ever anticipated. They continuously suggest areas for improvement and refine processes to feet the needs of our sales cycle and buyer journeys. I genuinely can’t recommend them highly enough. The experience has been so positive that we’ve committed to a 12-month retainer to continue benefiting from their guidance and support as we scale."
Amazing service and fantastic support!
"Working with Novocy was a real pleasure. A very professional outfit. Always on time, efficient and service with a smile. Highly knowledgeable and experts with HubSpot. This was ve...
"Working with Novocy was a real pleasure. A very professional outfit. Always on time, efficient and service with a smile. Highly knowledgeable and experts with HubSpot. This was very much needed our side. Tia was a pleasure to work with and always followed up. They went above and beyond. Delighted. I would highly recommend and will use their services again in the near future. Stef, Director Evolve Business Finance."
Tia has been an absolute pleasure to work with. Approachable, supportive and patient!
Working with Novocy (Specifically Tia Donnelly) has been seamless, interactive, organised and efficient. I really couldn't ask for more. I come away informed, confident, and ready ...
Working with Novocy (Specifically Tia Donnelly) has been seamless, interactive, organised and efficient. I really couldn't ask for more. I come away informed, confident, and ready to proceed. A wonderful service. Thank you.
HUBSPOT, THE WAY YOUR TEAM WORKS
ONE PARTNER, THREE PRACTICES
THE SHIFT
