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Effective Date: December 2023
Welcome to Novocy! This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
We collect information automatically through cookies and information that is completed by yourself in contact forms for statistical tracking and marketing.
To collect and store any information through contact forms, you must first be aware of what we are collecting, how it will be stored and check a consent tickbox.
The data gathered is usually your name, email address and contact phone number.
Depending on the nature of the enquiry form we may ask for different types of data, such as your job title, the use of which will be explained in the particular contact form.
If you telephone us with an enquiry, we will ask you for consent to store any personal or business information that you give to us and may request you complete an opt-in form online. Please note that calls may be recorded for training and monitoring purposes. You can opt out of this.
Data will be stored on our systems until you opt out or request that your information is erased.
You can opt out of receiving marketing any time – by either clicking a link in an email we send to you or by contacting us on the details below.
We will also remove any sales leads that we do not think represent commercial opportunities, or users that we find are not in their previous job position anymore.
We use any information that you have submitted to the website to send you the relevant information you have requested, as well as using your data to market our offerings, products and services and keep you up to date on industry news
We do not share, sell or rent your data with third parties without your previous consent or unless ordered to by a court of law. We only use privacy-compliant software internally to perform marketing if you have consented to this.
To perform this marketing, we store your data in a core “Contact Management System” which is linked to our semi-automated marketing system. When we wish to put out marketing campaigns, names in this system are checked for suitability and if they have been asked to be marketed to.
Access to marketing data at Novocy Ltd is limited, with only key members of the team having any of the data contained if required; the rest of the marketing process is automated.
Information gathered from your website activity can also be used to personalise your repeat visits, as well as for statistical analysis to see how our website is performing and for improvement. Please refer to the “Cookies” section for more information.
If using a live chat feature, we may pass any information voluntarily submitted during the conversation through a data privacy compliant third-party live chat system. This data will never be shared.
Cookies are text files that collect basic information about your visit. Most websites including ours use cookies to track traffic on their website for data collection and personalisation. Cookies are stored on your device or computer and “read” by the website.
We will create cookies that are stored on your device for tracking visits which – for example – contain timestamps and session amounts (amounts of visits) as well as any preferences that you have indicated.
If using a live chat feature, we may also store a cookie that informs us that you have entered into a live chat before for streamlining the process.
Other cookies we store are primarily statistical and broadly anonymous (although geolocation, IP addresses and network addresses can be logged). Google Analytics, DoubleClick (part of Google) and AddThis are the current examples of “Big Data” collection. These help us improve and target content.
You can always clear your cookies or block cookies using your browser settings.
We use the collected information for the following purposes:
To provide and maintain our services.
To communicate with you, respond to inquiries, and send updates.
To improve our website and services based on your feedback.
To comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business.
You have the right to opt-out of receiving promotional communications and control cookie preferences. You can do this through your browser settings or by contacting us directly.
Under data protection laws, you have a right to request personal information that a company holds on you, and to request deletion of the data if appropriate, as well as other rights, such as modifying data that may be incorrect.
These actions come under the “Right of Access” data privacy laws. For more information or to make a request, please contact us on the details below and we will explain our Right of Access process.
We prioritize the security of your information and employ reasonable measures to protect it from unauthorized access or disclosure.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
We may update our Privacy Policy to reflect changes in our practices and the law. We encourage you to review this page periodically for any updates.
If you have questions or concerns about this Privacy Policy, please contact us at hello@novocy.com.
Please contact us if you would like any more information on our policies or to make a data access request:
Email us: hello@novocy.com
By post: Novocy Ltd, 4th Floor, Silverstream House 45 Fitzroy Street, Fitzrovia, London, United Kingdom, W1T 6EB
Cookies: www.allaboutcookies.org
Right to Access: https://goo.gl/dhwukW
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